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SUPPORT OPTIONS   
 
Island Visual Solutions provide a varying range of support and maintenance options for our business systems customers as well as support and training services for companies who have not purchased our products. 		 
Annual Support and Maintenance Contract
  All Island Visual Solutions products come with a 30 day Warranty period. During this time, all support is provide free of charge. At the end of this period, an Annual Support and Maintenance contract can be taken out. This contract provides :
  • Unlimited phone support through our Help Desk during business hours - 8:30 am to 5:30 pm weekdays Australian Eastern Standard time
  • On-site support where deemed necessary by Island Visual Solutions
  • Free version upgrades for installed modules during the term of the contract
  • Remote Modem Support - installed as part of any Island Visual Solutions installation

Support Contracts can be configured for installed modules or for a customer site covering all modules installed at that location. Extended Support contracts are also available for periods outside of out normal business hours.
Upgrade Policy
 

To ‘Future Proof’ our applications, our policy is one of continual module updates rather than less frequent releases of new versions every 12 - 18 months. This way our clients are always running the latest version. Regular updates impose no burden on our clients as this can be achieved quickly and efficiently through :

  • On-line updates direct to client systems by Island Visual Solutions remote support links
  • Direct FTP down-load from our web site to authorised clients
 Time and Materials Support
  Clients not wishing to enter into an annual contract can still have access to support on a casual Time and Materials basis. Time and Materials covers any required type of support including :
  • Phone Support through our Help Desk
  • On-Site Support
  • Training for specified modules

Time and Materials support has no annual or up-front fee but is charged on a cost for time spent basis. Time and Materials support does not cover any form of module upgrade. Customers without an Annual Support Contract wishing to upgrade any module of business system will be subject to paying an upgrade fee.

Upgrade fees are module dependant and are quoted based on customer requirements.
 Training
  Island Visual Solutions provide extensive training options for all of our products as well as popular Windows applications. Free training is provided with the initial purchase of any module and is structured to suit our client's needs. Additional fee based training is available at any time.
Bookkeeping Services
  Development of business system solutions requires extensive accounting, tax and best business practices knowledge. Island Visual Solutions make this knowledge available to our customers with our Business Bookkeeping services :
  • Designing and Implementing small business bookkeeping systems
  • Monthly or weekly on-site or remote services including general bookkeeping functions or specialised service such as GST report compilation
  • Training of your staf
Bookkeeping In A Box
  Island Visual Solutions also offer a complete Small Business Bookkeeping Solution incorporating both business software and bookkeeping services. Packages include :
  • Selected SoftGold Business Modules
  • Installation and Configuration of our software to suit your business
  • Initial set up of General Ledger accounts to suit your company
  • Development of a Bookkeeping plan to cover company needs
  • Weekly or Monthly on-site bookkeeping service
  • Innovative pricing options including our all inclusive monthly payment plan
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All content (C) Island Visual Solutions, 2002
Island Visual Solutions    4 Northam Street, Glen Waverley 3150,   Victoria, Australia
eMail : sales@islandvisual.com.au     Phone : 61 3 9561 9357